10% off for your first order enter : 10NEW2019 + Free U. S. Shipping with order $88 or more

Payment & Shipping

Payment

All payments are processed securely through Shopify payment or Paypal. All prices are in U.S. Dollars. 

Packaging 

I personally pack and ship all products with a hand- writing card and a small gift for every package. When you open the package is like opening a gift. I recycle packing materials, all the bubble wraps, packing peanuts, papers are reused from local shops or online store. Please reuse them if it is possible with you.

U. S. Domestic & International Shipping

I ship out orders within 3 business days with US Postal Service. The estimate shipping rate is base on the package weight and size, and will be calculated automatically at the check out. I also combine shipping if you place 2 different order, and refund shipping overcharge if that occurs.
Ceramic items are generally heavy. Typically a mug with all the packing material weighs more than 1 pound. As beginning from 2019 March 1st, I ship all items with USPS Priority mail which is fast, insured with tracking number. If your items arrived damaged or lost, I can file a claim with USPS, please see below clam section for details. 

Made to order items

Made to order items will follow each made to order description. For one week lead time example, if you place the order on Monday, item will be shipped out the next Tuesday. Weekend orders please allow for couple more days. Thank you.

Damaged Claims on Shipped items

All items are carefully inspected before shipment. Please inspect your order as soon as it arrives. If your order arrives damaged, please contact me for damaged claims within 24 hours of package arrival. Please enclose a photo of damaged items, and contact  : info@hsiaowanstudios.com

Happy Shopping